Shipping policy
Delivery within Singapore
1. Delivery within Singapore will be charged at a flat rate of SGD12.00 per order, regardless of the number of items.
2. Local orders above SGD100.00 will be entitled to FREE delivery.
3. Your order will be delivered by courier.
4. You will be notified of the delivery date / time via email or sms.
5. We are unable to ship orders to restricted locations in Singapore including: Changi Air Freight Center, Changi Airport, Jurong Island, Jurong Port, PSA Terminal Wharves – Tanjong Pagar / Pasir Panjang / Sembawang and MINDEF COMCEN.
6. Your order will be ready for delivery within 1 to 3 working days.
7. In the event of Death on Arrival (DOA), please send clear photo or video of the unopened bag by email within 24 hours. Buyer can opt for a replacement of similar value and make payment for shipping again or request for a refund LESS the costs of delivery / shipping.
International Shipment
1. Orders from overseas will be dispatched directly from our holding facilities to the Exporter.
2. The shipping fee is calculated based on the number of fishes plus the cargo, quarantine costs from our holding facilities to the Exporter and all the way to the Transhipper (Importer).
3. The shipping fee DOES NOT cover the handling and postage fees from Transhipper to your address.
4. Buyers are required to PAY the transhipping fee directly to the Transhipper.
5. You will be notified of the shipment dates available via email.
6. It will take 2-3 days for the order to reach the Exporter, and another 1-2 days for it to arrive at your Transhipper.
7. The Transhipper will then ship the order to you upon receiving confirmation of your preferred shipping date and address.
8. In the event of Death on Arrival (DOA), except for Betta Macrostoma, please send clear photo or video of the unopened bag by email within 24 hours. Buyer can opt for a replacement of similar value and make payment for shipping again or request for a refund LESS the costs of delivery / shipping.
TRANSHIPPER INFORMATION
*Kindly contact them for a quote on the handing and postage fees from their location to your address.
Hung Pham Canada, Ontario
Phone: (905)358-2525
Email: topqualityfish@yahoo.ca
Jan Saßmann Germany, Frankfurt
Phone: (+49)171-1978-485
Email: janskampffische@aol.com
https://www.facebook.com/janskampffische
Tranship: Germany Denmark, Sweden, Poland, Austria, Swiss, France, Belgium, Netherlands, Italy, Spain
Koo Yang USA, MN 55106
Phone: 651 442 4570
Email: bettaworld09@hotmail.com
https://www.facebook.com/koo.yang.54
Julie Tran USA, CA 95826
Phone: (916) 895 5333
Email: flowerhornsfrombeyond@yahoo.com, damitsjulie@hotmail.com
Joel Fernandez USA, TX 75182
Phone: 9725519313
https://www.facebook.com/joel.fernandez.9659283
Edy Tamtama USA, NJ 08830
Phone: +1-2157155326
Email: transhipper.service@gmail.com
https://www.facebook.com/edy.tamtama.395
SHIPMENT TO REST OF THE WORLD
Kindly email us at hello@ivenbetta.com.
Thank you for shopping with us.